Welcome to self-service page
This page is for processing warranty
requests and making inquiries.
WE ARE HERE
HOW TO RECEIVE
When you have issues with your product or to quickly help resolve any other issue you’re experiencing or you want to obtain warranty service, contact our customer service team at , or feel free to contact us through Skype: +86 1-353-048-7430.
We will respond to you within one business day.
It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
We apologize in advance for whatever inconvenience your Ampeak purchase may have caused.
The warranty period for Ampeak products is 18 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Order ID: You can find this in the order history of the account the purchase was made through.
Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.
WHAT DOES THIS WARRANTY COVER?
Ampeak will repair or replace (at Ampeak’s option and expense) any Ampeak product that fails to operate during the applicable warranty period due to defect in workmanship or material. If a valid claim is made during the applicable period, Ampeak, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value, or (3) refund the price of the order. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. Customer is responsible for the return shipping costs.
If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
Please note this page is for purchases made through Amazon.
Note:The warranty on Ampeak’s product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
WHAT DOES THE WARRANTY NOT COVER?
This warranty does not cover:
• Improper use or installation
• Cosmetic damage
• Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
• Commercial use
• Modifications to any part of the product, including the antenna
• Connection to an incorrect voltage supply
• Attempted repair by anyone other than an authorized facility